Disclaimer Notice

Cybercrime and fraud alert: please be aware that there is a significant risk in equity release of being exposed to cyber fraud in respect of e-mail interception and the security of bank account details/the sending of monies from those.

We will never give out our bank account details or revised ones to you by e-mail – so never trust any request for funds to be sent from details given out to you in that way.

Please note that, during your transaction, if any money is to be sent to this firm, our bank account details will not change except in exceptional circumstances in which case we would undertake a 2-step authentication process with you (but still not through email).

Phone calls are another common way that criminals target equity release clients, so before giving out any information about your matter (especially bank or other payment details) to anyone calling saying they are from this firm, first ensure you ask sufficient details and take sufficient steps to be sure that the call really is from us – even if the call appears to come from our phone number, as numbers may be ‘spoofed’ to make it appear that they are genuine when they are not.

Please check the sender and other details carefully, and if you are in any doubt as to the authenticity of any e-mail you receive appearing to be from us, please call us and ask to speak to a Partner, and only call using the firm’s telephone number provided to you by us at the outset of your matter, to ensure the suspicious email/call you have received was genuine – particularly ones relating to any money needing to be sent by you to us or any third party.

We cannot warrant that any emails we send to you have not been intercepted, corrupted or altered before being sent to you, or equally, emails from you to us. Tivoli Legal Ltd does not accept liability for any money paid to an incorrect or fraudulent account by you.

Please note that our above correspondence addresses are for postal purposes.

Any in-person meetings to the above addresses are by prior appointment only and we do not offer a walk-in service as the offices are shared with other businesses within the building. Confidential meeting rooms are available for meetings at the premises when required, but by prior appointment only. Please note that we are an independent law firm, not a part of or to be confused with any other property law firm. This email and any attachments are sent in confidence, subject to applicable legal privilege and assumes the recipient will conduct appropriate checks. If you receive this email in error, please telephone us on receipt: you are prohibited from using, copying or disseminating it or any information contained in it. Internet communications are not secure and we are not responsible for their abuse by third parties, nor for any alteration or corruption in transmission, nor for any damage or loss caused by any virus or other defect.

Tivoli Legal Ltd is a limited company incorporated & registered in England & Wales under company registered number 14180499 with registered office address: Festival House Jessop Avenue Cheltenham GL50 3SH. ICO: C1291477. A list of Directors may be inspected at our registered office. Our Professional Indemnity insurance is underwritten by Travellers Insurance Company Limited of One Creechurch Place London EC3A 5AF The territorial scope of our professional indemnity insurance cover is worldwide. Service by email or fax is not accepted. Tivoli Legal Ltd is registered with the Law Society of England & Wales and is authorised and regulated by the Solicitors Regulation Authority (SRA No. 8003307 ).

Our professional rules can be accessed at SRA | SRA Standards and Regulations | Solicitors Regulation Authority Tivoli Legal Limited operates an internal complaints handling procedure, full details of which are available on request. A non-judicial complaints resolution service is operated by the Legal Ombudsman, full details of which are available at www.legalombudsman.org.uk. Please note that Tivoli Legal is a trading style of Tivoli Legal Ltd, and where we refer to the term ‘Partner’, this means a Director of the limited company.